During this unprecedented time we have rolled out the following cleanliness and safety measures:

• Team members are required to sanitize their hands between guest interactions
• Team members with guest interaction are required to wear gloves
• Team members must wash their hands frequently
• Pens used for signing and credit card machines are disinfected after every use
• Team members showing signs of any illness are required to stay home and contact their doctor immediately. They are not allowed to return to work until they are cleared by a medical professional. We are checking the temperature of all employees upon arrival to work.
• Team members are required to wear a mask in guest facing areas
• Staggered staffing is in place to limit human to human interaction
• All guests must wear a mask or cloth face cover when not in guestrooms, dining, drinking or exercising.

For more information on how to protect yourself and others from Coronavirus (COVID-19), please visit the CDC website.

 

 

SAFETY PROTOCOL FAQs

 

What is the cancellation policy related to Coronavirus?

Cancellations are permitted under certain circumstances. For more information, please visit Marriott’s COVID-19 Update.

 

Can I move my booking to a future date?

Yes. For more information, please visit Marriott’s COVID-19 Update.

 

Will I get charged additionally if I move my reservation to a future date?

No.

 

What precautions does Noelle take?

Please see Safety Protocol above.

 

What are the closest medical centers & clinics?

There is a walk-in clinic one half block from our hotel.

 

What amenities are open?

Fitness Center, Rare Bird, Makeready L&L.

 

Do we have to social distance at hotel amenities?

Yes.

 

Are your restaurants and bars open?

Yes.

 

What is Noelle doing to ensure a safe environment for guests?

Please see Safety Protocol above.

 

How is your staff trained to prevent spread?

Yes, our staff is trained to prevent spread. Please see Safety Protocol above.

 

Do you have a plan in place in the event of a confirmed case at the hotels?

Yes. Our guests’ safety is our top priority.

 

Is contamination known among employees or guests of Noelle?

No, there have been no known or confirmed cases at this point.